Quick Summary
• Check your email to find your batch and dates (also check your Spam folder).
• Complete all actions and withdraw your assets before your Account Restriction date.
• If you don't, any remaining positions and liabilities will be processed by MEXC from Oct 24, 2026, 00:00 (UTC) (RealStocks: Oct 23, 2026), which may result in losses or fees.
• Remaining assets will be transferred to a regulated custodian. Details will be shared in a separate announcement.
• Your assets remain secure throughout the offboarding process.
Due to regulatory developments in the European Economic Area (EEA), MEXC will wind down its services for users in the Netherlands.
To ensure an orderly transition, affected accounts will be offboarded in four batches. If you are affected, we have notified you by email of your assigned batch and the dates that apply to your account, and will continue sending reminder emails as the respective dates approach.
Your assets remain secure throughout this process. Please review the timeline and product impacts below and complete the required actions before your applicable date.
Who Is Affected
This change applies to Netherlands-linked users identified based on applicable KYC/account information.
If you believe the nationality information associated with your account is incorrect, please refer to What If My Nationality Information Is Incorrect below.
Offboarding Timeline
Please refer to the email sent to your registered email address to confirm your assigned batch, then check the corresponding dates below.
| Action Required By | Account Restrictions Begin | Offboarding Completion | |
| Batch 1 | Aug 22, 2026 | Aug 23, 2026 | Aug 27, 2026 |
| Batch 2 | Sep 12, 2026 | Sep 13, 2026 | Sep 19, 2026 |
| Batch 3 | Oct 3, 2026 | Oct 4, 2026 | Oct 10, 2026 |
| Batch 4 | Oct 23, 2026 | Oct 24, 2026 | Oct 31, 2026 |
Action Required By: Complete the actions applicable to your account before 23:59 (UTC) on this date. This is the recommended last day to withdraw your assets.
Account Restrictions Begin: From 00:00 (UTC) this date, MEXC products and account functions will become restricted as detailed below. No new transactions, subscriptions, positions, renewals, or additional services will be permitted.
Offboarding Completion: The offboarding process for accounts in the applicable batch will be completed by this date. Certain outstanding products or obligations may be processed separately according to the arrangements described below. Any assets remaining across the four batches will be transferred to the custodian after all batches have completed the offboarding process.
What You Need to Do
Before the Action Required By date applicable to your batch, please review your account and complete any actions that apply to you:
• Cancel open orders. Close or manage open positions
• Redeem eligible products
• Settle outstanding balances or obligations
• Terminate active automated strategies where necessary
• Claim eligible rewards
• Convert assets, if needed
• Download your transaction history and account statements for your records
• Withdraw your remaining assets
We recommend completing these actions as early as possible, as certain functions will no longer be available once account restrictions begin.
Product Impact
Please refer to the table below for product-specific restrictions and the treatment of existing activity from the Account Restriction Date applicable to your batch.
| Category | Product / Service | What Changes From Account Restriction Date |
| Account | Crypto Deposits | Deposits unavailable |
| Withdrawals | Please complete your withdrawals before your Account Restriction date. If you need assistance after this date, contact Customer Service. | |
| Transfers | Transfers to other MEXC accounts unavailable; intra-account transfers remain available | |
| Fiat | On-/Off-Ramp, Buy Crypto, Card | - Services unavailable - Ether.fi Card services remain available to users independently, without MEXC involvement |
| P2P | - P2P trading unavailable; local currency delisted and active ads removed - Existing orders and appeals continue until resolved | |
| Spot | Spot Trading | Trading unavailable; all open orders canceled |
| Convert | Instant and Limit Convert unavailable; open Limit Convert orders canceled | |
| DCA & Grid | New plans unavailable; active plans terminated | |
| Pre-Market Trading | - New orders unavailable; unmatched orders canceled; - Matched orders released from delivery obligations, with the corresponding frozen amounts/collateral unlocked | |
| Airdrop+, Launchpad, Launchpool, Kickstarter | Services unavailable | |
| RealStocks | RealStocks | - Trading unavailable - Settle your shares during US market hours, no later than the last US trading day before your restriction date, to manage potential price-gap risk. - Unsettled shares after the restriction date will be handled by MEXC (see Remaining Positions & Liabilities). |
| Futures | Futures Trading | - New positions unavailable; open orders except TP/SL canceled - Remaining open positions will be automatically closed at the fair price from Oct 24, 2026, 00:00 (UTC). Positions still open remain exposed to market risk, including liquidation, until then. |
| Copy Trade | - Traders: Cannot open new positions or accept new Followers; Trader applications unavailable; profiles removed from the Copy Trade homepage, while Trader status and trading history are retained - Followers: Cannot follow new Traders or copy new positions - Remaining open positions will be automatically closed at fair price from Oct 24, 2026, 00:00 (UTC); profit sharing will cease once positions are closed | |
| Stock Futures | - Trading unavailable - Close your positions during underlying U.S. market hours before restrictions take effect to manage potential liquidity and slippage risks. - Remaining open positions will be automatically closed at fair price from Oct 24, 2026, 00:00 (UTC) | |
| Event Futures | New orders unavailable; open positions will be settled according to existing product rules | |
| Grid Bot | - New bot trading unavailable; pending orders canceled - Active bots automatically terminated - Remaining open positions will be automatically closed at fair price from Oct 24, 2026 00:00 (UTC) | |
| Earn | Flexible Savings | Auto-Earn disabled; assets automatically redeemed |
| Fixed Savings | - New stakings unavailable - Existing stakings automatically redeemed; Interest accrued up to the day before your restriction date will be distributed according to the product's normal rules | |
| Hold and Earn | Users automatically unenrolled | |
| Futures Earn | Feature automatically disabled; interest accrued up to the day before your restriction date will be distributed according to the product's normal rules | |
| On-Chain Earn | - New staking unavailable - GRAM automatically redeemed - MXSOL must be redeemed before restrictions begin, as MEXC cannot redeem MXSOL on users' behalf afterward | |
| Mint USDE | Minting and redemption unavailable | |
| Loans | Loans | - New borrowing unavailable - Repay all outstanding loans and redeem your collateral before restrictions begin. Loans still outstanding will be force-settled through your collateral from [Oct 24, 2026, 00:00 UTC], with a 5% handling fee (see Remaining Positions & Liabilities). |
| Prediction | Prediction Markets | Services unavailable |
| Events & Rewards | Platform Events | Participation unavailable |
| Rewards Hub My Rewards | - New-user tasks unavailable; unclaimed rewards forfeited - Rewards already claimed remain valid until their specific expiration dates or offboarding completion, whichever comes first - For Futures positions opened using any form of bonuses or position airdrops, please check the expiration date closely to prevent potential liquidation due to insufficient margin once the reward expires | |
| Programs | Referral, Affiliate & VVIP | Services unavailable; contact your account manager for alternative arrangements |
What Happens If You Don't Take Action
We strongly recommend completing all necessary actions before the Action Required By date applicable to your batch. If you do not, MEXC will process your remaining items as part of the offboarding, which may result in losses or fees.
Remaining Assets
Remaining supported assets will be transferred to a regulated custodian after the offboarding process is complete. Unsupported assets will be converted to USDC at fair price before transfer, while remaining On-Chain tokens will be settled based on available on-chain liquidity.
The value realized through conversion or settlement may differ from the value you expect to receive. Where possible, please convert, withdraw, or otherwise manage these assets before your applicable date.
Details about the custodian and how to access your assets after the transfer will be announced separately.
Remaining Positions & Liabilities
Where holdings, positions, or liabilities remain at the applicable settlement or offboarding date, they will be processed as follows:
• RealStocks: Shares that you have not settled will be handled by MEXC and settled at market price on Oct 23, 2026. If no counterparty is available, MEXC will take over the shares at the fair price. Settle your shares before the last US trading day closes—Batch 3: Friday, Oct 2, 2026, 20:00 (UTC); Batch 4: Friday, Oct 23, 2026, 20:00 (UTC).
• Futures (including positions held in Copy Trade and Trading Bot accounts): Any positions remaining open will be automatically closed at fair price from Oct 24, 2026, 00:00 (UTC). Assets remaining in Futures accounts will stay in those accounts during processing, and account snapshots will be taken to determine asset details for custodial transfer. This applies to all batches. Batch 3 users: positions not closed by Oct 3 remain open until Oct 24 and are exposed to market risk, including liquidation.
• Loans: Any loans that remain outstanding as of Oct 24, 2026, 00:00 (UTC) will be settled through the forced settlement of collateral assets. A 5% handling fee will apply to the borrowed amount settled through this process. After the outstanding principal and interest are repaid, any remaining balance will be returned to the Spot account. If no balance remains after settlement, the collateral assets will be considered fully applied toward repayment.
• Other: Outstanding orders and positions will be processed as described in the Product Impact table above and according to the applicable product rules.
Please note that account restrictions do not remove existing obligations or change the normal rules and risks applicable to products while they remain active. Completing the necessary actions yourself before your applicable date gives you greater control over when and how your positions are closed, assets are converted or withdrawn, and outstanding products are settled.
Continuing With Another Provider
If you wish to continue using digital asset services with another provider, you may consider Bybit EU or Kraken.
MEXC has arranged referral options with these providers to support affected users during the transition. Participation is optional and availability of specific services is subject to each provider's eligibility requirements, onboarding process, applicable regulations, and product availability.
Bybit EU
Eligible users may open an account with Bybit EU and transfer supported assets after completing Bybit EU's required onboarding process.
Kraken
Eligible users may open an account with Kraken and transfer supported assets after completing Kraken's required onboarding process.
Certain eligible users may receive additional transition support from Kraken. Details have been communicated to you separately.
Please note:
• Your MEXC account and assets will not be automatically migrated to Bybit EU, Kraken, or another trading platform. If you choose another provider, you must complete its onboarding process and arrange any asset transfers yourself.
• Bybit EU and Kraken are separate and independent providers. Their products and services are subject to their own terms, eligibility requirements, risk disclosures, and regulatory arrangements.
What If My Nationality Information Is Incorrect
If you believe the nationality associated with your account is incorrect, please contact MEXC Customer Service as soon as possible and before the Action Required By date applicable to your batch.
You may be asked to provide additional information or documentation so that MEXC can review your account. Submitting a review request does not automatically suspend or extend your offboarding timeline. Unless MEXC confirms otherwise, please continue to follow the key dates communicated to you.
Important Notes
• Complete the required actions before the dates applicable to your batch.
• Your assets remain secure throughout the offboarding process.
• Withdraw your assets before your Account Restriction date.
• Existing products, positions, and obligations will be processed according to the arrangements described above and applicable product rules.
If you have questions about your MEXC account, applicable dates, or the offboarding process, please contact our online Customer Service team. Thank you for your understanding and cooperation.
